Refund Policy

This document is available in English only, so that the wording you agree to is the wording we publish.

1. General

Zoryia Premium is a digital product, available as soon as a purchase is complete. Zoryia is operated by 9L Labs Computer Systems and Software Designing, UAE (support@zoryia.com).

Before buying, you can try everything Premium includes, free for 14 days, on your own television. We encourage you to use that trial to decide.

Refunds are not automatic. A request is assessed under this policy and the consumer protection laws that apply to you.

Nothing in this policy removes or limits a consumer right that cannot legally be excluded or waived. Where such a right applies, it comes first.

2. Who Processes Your Payment

Premium licenses are sold by 9L Labs Computer Systems and Software Designing, UAE, the operator of Zoryia. Payments are processed by Stripe, our payment processor. Refunds are decided by us, so please send a refund request to us, not to Stripe.

If something is wrong with a purchase, please write to us before disputing the charge with your bank. We can usually put it right faster, and a dispute does not stop us from also refunding you.

3. Asking for a Refund

Please ask without undue delay after the purchase or the problem. Where the law gives you a deadline or a remedy, it applies.

A request should include:

• an email address where we can reply;
• the order or transaction number from your receipt;
• the license you bought; and
• the reason, in enough detail for us to assess it.

We may ask for more information where we reasonably need it to find the transaction or look into a technical problem.

4. Change of Mind

Unless the law requires otherwise, a refund is not guaranteed just because you change your mind, decide not to use Zoryia, or no longer need it, or because of a limit of your device, your network or a third-party station.

Where you completed the free trial before buying, dissatisfaction with features you could try during it will not normally qualify for a discretionary refund.

This does not affect any statutory right to cancel, withdraw or get a refund that applies to your purchase.

5. Technical Problems

If Zoryia does not work as described, you may have statutory remedies, which can include repair, replacement, a price reduction or a refund.

For a technical problem, we may first offer reasonable help and ask for the information we need to reproduce it.

A refund will not normally be appropriate where the problem is caused by a radio station, a network connection, a device limitation or a setting rather than by Zoryia itself. This does not affect any statutory remedy.

6. Radio Stations

Radio stations are run by third parties, and their availability, quality and content are outside our control. A station that stops working, changes or disappears is not a defect in Zoryia and does not by itself give a right to a refund, unless the law says otherwise.

7. Fixed-Term Licenses

The 12-Month Premium Software License and the 36-Month Premium Software License are each bought with one payment for a fixed term. They do not renew automatically, and nothing further is charged.

The end of a license, or not using it, does not by itself mean a refund of the unused time, unless the law requires it or we agree otherwise.

8. Free Trial

The 14-day trial needs no payment details and does not turn into a purchase. It gives you the whole of Premium on your own television, so that you can check that it works for you before you pay.

9. Fraud and Abuse

A request may be refused or restricted where there is evidence of fraud, payment abuse, repeated refund abuse, sharing a license outside the household, resale of a license, or getting around license limits. Any such step remains subject to the law and your consumer rights.

10. Duplicate or Accidental Purchases

If you buy the same license twice by mistake, contact us as soon as you can. A duplicate purchase may be refunded where we can verify it and the extra license has not been materially used.

11. Your Consumer Rights

Nothing in this policy limits the statutory rights you have as a consumer. Where the law gives you a right to cancel, withdraw, get a refund, a repair, a replacement or a price reduction, or another remedy, that right is unaffected, with the period and procedure the law sets.

12. How Refunds Are Paid

An approved refund is paid to the original payment method, through Stripe, in US dollars, the currency you paid in. How long it takes to appear depends on your bank or card issuer, which may be outside our control. If your bank converted the payment from another currency, the amount you see may differ because of exchange rates or your bank's fees.

13. Changes to This Policy

We may update this policy when Zoryia, our payment arrangements or the law change. The current version is always on zoryia.com, with its effective date. Changes do not reduce your rights for purchases already made.

14. Contact

Help: support@zoryia.com
Website: zoryia.com
Operator: 9L Labs Computer Systems and Software Designing, UAE